Contact ChatNow
Version 1.0 · Effective 22 September 2026 · Last reviewed 22 September 2026
In short
Email is the fastest way to reach ChatNow. Use the address that matches your purpose so the right team sees your message first: contact@ for help, safety@ for anything unsafe or illegal, privacy@ for your personal data, legal@ for legal notices and authorities, security@ for vulnerabilities. You can also use the web contact form or write to us by post. We reply in English. We are not an emergency service: if someone is in immediate danger, call 999.
1. Contact routes and response times
All addresses are monitored by ChatNow staff. Response times are counted from receipt of a message that contains the information listed; "working days" means Monday to Friday excluding bank holidays in England and Wales.
| Purpose | Address | What to include | Response time |
|---|---|---|---|
| General help and account questions | contact@chatnow.fr | Your username, whether you were a guest or a member, what happened and when, screenshots if useful. Never send your password. | Reply within 5 working days |
| Reporting illegal content or a rule breach (you do not need an account) | safety@chatnow.fr or the in-app report button | Where it happened (room or conversation, username, date and time), the category (see Report content), what you saw. You may report anonymously. | Acknowledged within 24 hours; standard reports decided within 7 days |
| Intimate images shared without consent (expedited route) | safety@chatnow.fr, subject "Intimate image" | Where the image appears, that you are the person depicted or are acting on their behalf, a way to reach you. You do not need to send the image. | Acknowledged within 24 hours; removed within 48 hours of a valid report and hash-matched to prevent re-upload |
| Child safety concerns | safety@chatnow.fr, subject "Child safety" | Username, room or conversation, date and time, what concerns you. Do not forward images of children. | Immediate: on-call cover 24 hours a day; reported to the National Crime Agency where required |
| Complaints about a moderation decision, a rejected report, age assurance or our Online Safety Act compliance | safety@chatnow.fr (see Complaints & Appeals) | The reference in the notification you received, what you disagree with and why. | Acknowledged within 24 hours; appeals decided within 14 days by a different human reviewer |
| Privacy rights (access, erasure, rectification, objection) and privacy complaints | privacy@chatnow.fr | Which right you are exercising, the email address or username on the account, and, if we cannot match you to an account, information that lets us verify you (see Your Data Rights). | Rights requests answered within one month (extendable by two months for complex requests); complaints acknowledged within 30 days |
| Legal notices: defamation notices of complaint, copyright and trade mark complaints, law-enforcement requests, court documents, correspondence from Ofcom, the ICO and the CMA | legal@chatnow.fr | The information required by the relevant page: Defamation Complaints, Copyright & IP Complaints, Law Enforcement & Authorities Guidelines. | Defamation: statutory steps within 48 hours, excluding weekends and bank holidays (see Defamation Complaints, section 4). Copyright: complete notices actioned within 2 working days. Authorities: acknowledged within 2 working days |
| Security vulnerabilities | security@chatnow.fr | The affected page or feature, steps to reproduce, the impact you observed. Do not access other people's data (see Security & Responsible Disclosure). | Acknowledged within 2 working days |
| Press and media | contact@chatnow.fr, subject "Press" | Your outlet, your questions and your deadline. | Before your stated deadline where possible, and in any case within 5 working days |
2. Web contact form and in-app reporting
If you prefer not to use email, the web contact form at https://chatnow.fr/en/contact reaches the same teams. It works without an account, so people who are not ChatNow users, including anyone affected by content posted about them, can use it.
Inside the service, every message and every profile carries a report button with categories for illegal content, rule breaches and other concerns. Reports made there go straight to the moderation queue and are the quickest way to have content reviewed. You can also block or mute any user at any time.
3. Postal address
Skyline Online LLC
1209 Mountain Road Place NE, Ste N
Albuquerque, NM 87110
United States of America
Post takes longer to reach us than email; anything time-critical, and in particular any safety report, should be sent by email. Legal documents may be served by email at legal@chatnow.fr; please also send a copy by post.
4. What we cannot do by email
- We cannot tell you who another user is or hand over their data. Disclosure to private individuals requires a court order; see Law Enforcement & Authorities Guidelines and, for defamatory statements, Defamation Complaints.
- We cannot give legal advice, including about whether content is defamatory or infringing.
- We cannot reset a password by email. Use the reset link on the log-in page; we will never ask you for your password.
- We cannot recover guest content: guest messages and media are deleted automatically 24 hours after the guest leaves.
- If you are struggling to cope, the Samaritans are available 24 hours a day on 116 123 or at samaritans.org.
5. Language
ChatNow operates in English. Please write to us in English; we reply in English. Legal notices and requests from authorities must be in English or accompanied by an English translation.
6. Accessibility of our contact channels
Our contact channels are email and a web form; we do not operate a telephone line. Both channels work with screen readers, keyboard navigation and speech-input software, and the form does not impose a time limit. If email or the form is a barrier for you because of a disability, tell us in whatever way you can and we will agree an alternative: for example, replies in plain text or large print, more time to respond, or handling your matter through a person you nominate. Our commitments and known limitations are in the Accessibility Statement.
7. What happens after you write to us
- You receive an acknowledgement with a reference number within the time shown in the table; quote it in any follow-up.
- Your message is handled by the team responsible for that route and recorded. Support correspondence is kept for 24 months and then deleted; moderation records are kept for 12 months. See the Privacy Policy.
- If you are unhappy with our final answer to a consumer complaint, we tell you so in that answer: ChatNow is not a member of an alternative dispute resolution scheme and is not required to be. You may bring a claim in the courts as described in the Terms of Service.
- Data protection complaints may also be made to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113. Complaints about our compliance with the Online Safety Act 2023 are handled as described in Complaints & Appeals.